We will accept returned goods for a refund under the following conditions:

  • Please contact us within 3 days of receipt of the item/s to let us know of your intention to return the item.
  • Please return the item/s to us within 48 hours of notifying us of your intention to do so.
  • Please note that for jewels modified at the customer's request it is not possible to return or replace them with another jewel.
  • Item/s must be returned in the same condition as they were in when received by you; damaged, broken or altered items will not be accepted for a refund.
  • We will refund you the price of the item/s after deducting the shipping costs and duties for the outward and return journey of the item within 48 hours (or two working days) of receipt, via the mode or payment used in the original purchase. If paid via credit card, please allow 5-10 working days for the processed refund to show up on your statement, depending on your issuing bank.